FAQ

WHAT SERVICES OFFERS SQUARES UNION?

Squares Union is a platform that allows users to send money fast, safely and cheap. Our services are accessible by computers, tablets and smartphones.

HOW TO SEND MONEY ONLINE?

First of all, you must log in. Then select the country of your recipient, enter the amount you want to send, select or create your recipient’s profile and then choose your payment method and pay. It's easy, fast and secure.

WHAT HAPPENS ONCE I HAVE COMPLETED THE TRANSFER?

For Squares Union, it is very important that the customer knows at any time the status of its transaction. Once the online transaction is complete, you will receive a transaction code of 8 alphanumeric characters that you are the only one to know. You and your recipient will receive an email or text message informing you that the payment was sent. You then send this code to your beneficiary so that he can collect money. Once the payment is collected by the beneficiary, you receive an email notification. For questions about your money transfer, please contact the customer service of Squares Union at customerservice@squaresunion.com

A STRANGER ASKS ME TO SEND HIM MONEY WITH SQUARES UNION WHAT SHOULD I DO?

We advise our customers to not send money to strangers. It may be a scam or other form of fraud. Although his story seems to be true, you should be careful. If necessary, ask your advice before acting. For more information on scams on the internet, we encourage you to visit the US website Onguard Online. If you suspect a fraud on the internet, contact the police of your area.

WHY I CANNOT SEND MONEY TO CERTAIN COUNTRIES?

Squares Union offers transfer to several countries in Central Africa. We gradually add new countries. If you are looking for a country not in the selection list, please subscribe to our newsletter and we will notify when we add new destinations.

WHAT’S THE MAXIMUM I CAN SEND?

The maximum amount that you can send depends on your payment method and the regulations of your country. Payment cards have a different limit compare to bank account payment or Interac.

WHY DO I GIVE A PROOF OF IDENTITY?

Squares Union services are based on safety. On one hand, the law obliges us to verify the identity of our clients; other units we need to ensure that the customer's identity is not usurped. In case of refund of a transfer, we need to be sure that the money goes to the right person.

HOW LONG DOES IT WAIT UNTIL MY BENEFICIARY MAY DISBURSE MONEY?

The transfer is instantaneous. Once the transfer completed testing and have received the secret code of your beneficiary transaction can proceed to disbursement.

Client Identification Program.

The law requires all financial institutions to participate in the fight against money laundering and financing of terrorist organizations by obtaining the identity of all their customers, and checking and recording this information. Therefore, we may ask you to provide your personal identifying information. We can also see, by legal means, other sources for information about you.

Controls and audits.

To confirm your identity, we will verify the home address and personal information. We may also disclose your personal information to a credit bureau that is likely to retain the information. However, this process is intended only to confirm your identity and will not give rise to any credit check or credit evaluation. All information you provide will be treated securely and strictly in accordance with the law on protection of personal data.

By accepting these terms,

you authorize us to conduct any investigation we consider necessary to validate the information provided. To do this, we can proceed directly, requesting additional information from you, asking you to confirm ownership of your forms of payment or your e-mail address; or indirectly, by verifying your information with third-party databases; or through other sources.

Data Privacy Policy.

You agree that we treat your personal information to provide the service, including for verification under this article. You also agree that we use this data to contact you and for legal purposes, accounting and archiving. You acknowledge having read and accepted the Privacy Policy of the Squares Union data.

Disclosure at the request of the authorities.

We may be legally required to provide the government and any competent authority with information about your person and your transactions, in accordance with our data privacy policy. Hereby, you acknowledge and accept our right to do so.